Britain Helps - Privacy Notice

Privacy notice

“Talk to us” feature

We will store, process and share your name (if you provide it), email address and question in order to respond to your question, either by email or on this site. We’ll keep your question and answer so that we can keep improving the site and we may publish them here (with your name, if you’ve given it) for the benefit of other users. We’ll store and process your data on our servers in the UK. We want to hear from you, but please only provide information that you’re happy for us to use in these ways.

You can ask us to delete your personal data at any time by contacting


We use an external supplier to distribute the newsletter. They will store and process your personal details in order to send emails to you. We and our suppliers may also obtain and process data about how you use the newsletter (for example whether you open it and which links you click on) so that the service can be monitored and improved.

By signing up to receive the newsletter you are agreeing that your personal data may be stored, processed and shared for these purposes.

You can unsubscribe at any time by following the link in the newsletter or by emailing.

What we do with your data

We only collect and process your information where you choose to provide it to us and consent to its processing (for example by signing up to the newsletter or submitting a comment in “talk to us”).

Relying on your consent, we share this data with our partners in order to reply to your comments and to distribute the newsletter. We may also pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

We will retain the data you provide only for as long as necessary. We’ll keep questions submitted through “talk to us,” as well as our answers and we’ll keep your name and email address for as long as you opt to receive the newsletter but we won’t keep your name or email address after we’ve finished communicating with you.

We will store your data on our servers and those of our partners, which are in the UK. We have procedures and security features in place to keep your data secure once we receive it. However, sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect, by contacting

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.

Links to other websites contains links to other websites.

This privacy policy only applies to and doesn’t cover other sites that we link to. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.